Questions about rejekitoto terms and your rights
No. Our terms allow one account per person. If we detect multiple accounts linked to your phone, email or payment method, we close all of them and may hold any balance for 90 days pending investigation. Use the same login every time you visit.
Visit the login page, tap 'Forgot password', and enter your registered email or phone number. We send a reset link valid for 1 hour. If you can't access your email, contact our live chat team with your account email and phone number; we verify your identity and help you regain access.
Withdrawals via DANA, OVO, GoPay and QRIS usually arrive within 1 hour once approved. Your request is reviewed within 2 hours; if you request on a weekend or after 10 PM in Jakarta time, approval may extend to the next business morning. We notify you by email when your withdrawal starts.
Your deposits are held in a segregated account separate from our operating funds. If rejekitoto faces a technical failure, your balance is protected by this legal separation. We back this up with daily reconciliation audits and monthly third-party reviews of our payment records.
We do not sell your data. We share phone and email with DANA, OVO, GoPay and QRIS only to process your payments and verify your identity. We share anonymised play stats (no names, no payment details) with game studios so they can improve their titles. We do not share data with marketing partners or advertisers.
Yes. Log into your account, go to Account Settings, select 'Close Account', and request withdrawal. Your balance is transferred to your registered payment method within 24 hours. Once closed, you cannot reopen that email address; you'd need to register a new account from scratch.
If you file a dispute with your bank or payment provider without alerting our support team first, we treat it as a breach of these terms. Your account is immediately suspended pending investigation. Contact our team within 7 days to resolve the issue; otherwise your account may be closed and your balance held for 90 days.
